The Civility Solution: What to Do When People Are Rude @ richardeward.com

The Civility Solution: What to Do When People Are Rude
by P. M. Forni
from St. Martin's Press

Customer Reviews:

• Avg. Customer Rating: 4.0 / 5.0

• Pollyanna would not have participated in the Boston Tea Party . . .
  If one is mesmerized by the love-in miasma of Deepak Chopra and Scott Peck, you're going to revel in this collection of a how-to-turn-the-other-cheek and always-come-out-smelling-like-a-rose-manual for those whose cowardice needs to be masked lest it be dealt with squarely and forthrightly. Nothing like self-hypnosis . . . I suggest, after having read this and Forni's companion piece (he simply changes the cases of the pronouns, but the sucking up is identical), the reader, for starters, apply all one has... more info

• Required reading for all Humans
  Both of Forni's books should be required reading for everyone. Although I wish it wasn't necessary, so many suggestions for situations he presents bring an opportunity for discussion. After listening to my peer groups and young adults, I was ready to offer everyone his books to all for humane reasons. The answers to common sense situations i thought, woke me up to how much work still needs to be accomplished regarding the human condition.

• Dr. Forni on Civility
  Dr. Forni has written clearly and cogently about an inspired topic. In the great cosmopolitan metropolis I call home, rudeness is an everyday fact of life. A goodly portion of my own work as a life coach concerns helping people to learn how to deal with it effectively.
  Deal with rudeness badly or ineffectively and we suffer psychological and even physical stress. Deal with it well, as Forni puts it, with civility, and our self-respect, character, and relationships improve.
  If this is true, then... more info

• Quick scripts
  About: How to handle rude folks in a multitude of situations
  Pros: Quick read, interesting, includes many "scripts" of example situations and responses.
  Cons: Life rarely goes according to script. Quotes that open each chapter are usually from people you've never heard of. Doesn't cover technologies newer than e-mail, such as IM.

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