The IT Professional's Business and Communications Guide: A Real-World Approach to CompTIA A+ Soft Skills @ richardeward.com

The IT Professional's Business and Communications Guide: A Real-World Approach to CompTIA A+ Soft Skills
by Steven Johnson
from Sybex

Customer Reviews:

• Avg. Customer Rating: 5.0 / 5.0

• Must-Have book regardless of occupation
  Very good book for those wanting to improve their people skills. Yes, technical skills are important, but people/communication skills are equally, if not more important. I read an interesting newsclip a while back, claiming almost 2/3 of hiring managers would rather have someone with good soft skills and somewhat weaker technical skills than the other way around. Why? Technical skills are usually easier to teach.
  The book features good scenarios on dealing with different types of co-workers, managers,... more info

• A long overdue book.
  I have perused and read more than my fair share of A+ and other certification guides and none of them have given any thing more than lip-service to what is arguably the most important aspect of any service related profession: human relations. The "IT Professional's Business and Communications Guide" tackles this topic and its specific IT complexities head on.
  After a quick review, I found the information presented in an interesting and extremely readable fashion. The situational problems presented... more info

• A how-to guide for workplace success
  Few things matter more when it comes to getting ahead in life in general--and the workplace in particular--than politics and perception. Navigating the sometimes murky morass of office politics has been a struggle for me, and I believe, many other IT professionals. This book has helped me immensely in this area.
  Even if your problem area isn't in office politics, "The IT Professional's Business and Communications Guide" is a priceless "how-to" for everything ranging from dealing with rude customers to... more info

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