Hosting Web Communities: Building Relationships, Increasing Customer Loyalty, and Maintaining A Competitive Edge @ richardeward.com

Hosting Web Communities: Building Relationships, Increasing Customer Loyalty, and Maintaining A Competitive Edge
by Cliff Figallo
from John Wiley & Sons

Customer Reviews:

• Avg. Customer Rating: 4.0 / 5.0

• Relationships are Key
  Figallo appears to be providing his own model for web community success, which is built on building meaningful relationships... between "you" (the site owner/designer/manager/maintainer) and the people who visit your site, as well as between the site visitors themselves. "Meaningful relationships, far more than size, determine the success of online communities." He provides a lot of practical advice, and it's an easy read. My only complaint is that his WELL experience seems to have biased him toward... more info

• Excellent!
  Cliff writes an excellent book for those who are truly looking to build and Host (yes, Host is the correct term as in being the Host of a party!) an online community. This book takes you through all of the scenarios of building, growing and managing an online community. This is not a technical book about building the backend of community systems - it is a book on the human/social side of online communities. Congrats to Mr. Figallo on writing a book dedicated to the subject.

• Good history book
  This is a good history book for those who feel a need to read up on the roots of Internet communities as we know them. The author was head of The WELL.

  For those who need practical advice on how to create an online community today, the book by Amy Jo Kim is more useful.

• This book was very disappointing.
  It uses the word Hosting in the title, so I'm thinking it means Hosting, like "Webmaster" material. It speaks in general, non-technical terms for a day trader or something, in fact, the whole time I'm thinking "what is the guy talking about." Where are the details? Why aren't they talking about technologies i.e. Languages, Scripts, e-commerce engines, application servers, web servers, job price assessment.

  The book is very out-dated, and is written for very non-technical people, therefore does not offer... more info

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