ITIL Service Support and Service Delivery Process Model @ richardeward.com

ITIL Service Support and Service Delivery Process Model
by Key Skills ILX
from Key Skills ILX

Customer Reviews:

• Avg. Customer Rating: 4.0 / 5.0

• Too small
  This ITIL v2 "Wall Chart" is entirely too small to be proclaimed a wall chart but is laid out well and easy to follow

• Five Stars (Barely)
  Well done. A very useful tool for passing the ITIL exam, especially if you are a visual learner.
  Even though it could have been (much) larger, I gave it five stars because of the clarity and accuracy of the diagrams. One of the books I read for the exam stated, "it is impossible to diagram the all the interrelationships of ITIL," but this proves them wrong --this chart has done a very good job of simplyfying a complex set of relationships and providing most important content.
  I used this chart and... more info

• Format is not adequate
  This is a great product, but the format, really, is not good. The charts must be separated (they did not) and it's difficult to manipulate it. But, the content it's very, very good.

• Great immediate insight into ITIL
  This is really helpful in having a one-page insight into ITIL's processes, activities and dependencies hanging on the wall.
  Must have, especially for ITIL version 3

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