Crucial Conversations: Tools for Talking When Stakes are High @ richardeward.com

Crucial Conversations: Tools for Talking When Stakes are High
by Kerry Patterson
from American Media International

Features:

• Abridged
• Audiobook

Customer Reviews:

• Avg. Customer Rating: 4.5 / 5.0

• Everyone should read this book!!
  I bought several books to help me with a challenging situation. This was by far the most helpful. And reading it has made me look at many other relationships and difficulties in a new light.
  An unexpected result of this book, was that I could see clearly mistakes that I had made myself. It made me take responsibility for my half of past conflicts.
  I thought this book would teach me how to win an argument, instead....I learned how to forgive---others and myself.
  I only wish I had read this... more info

• somewhat helpful
  This book is heavy on the "Why" a crucial conversation should take place but does not go into enough detail on "How" to actually conduct a crucial conversation. After reading the excerpt, I was excited to order the book but part way through it, I felt like I wasn't getting the info I needed.

• Back to Basics
  I decided to use this book for my administrative staff. We are a small nursing home with 10 managers. We all were having difficulty dealing with the day to day stressors. This book has taught us how to have effective conversations with our staff and make better decisions. I recommend it as a basic tool to get the thought processes going to improve communication

• For when things get crucial
  We all face situations in life where things are tense and saying the right things is critical. This is what the authors call a "crucial conversation," as opposed to a casual discussion. Crucial conversations happen between two or more people when opinions vary, stakes are high, and emotions run strong. Whether you are approaching a boss who is breaking his or her own policies, critiquing a colleague's work, or talking to a team member who isn't keeping commitments, keeping the conversation productive can be... more info

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