The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps @ richardeward.com

The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps
by Kevin Behr; Gene Kim; George Spafford
from Information Technology Process Institute

Customer Reviews:

• Avg. Customer Rating: 4.5 / 5.0

• The Visible OPS handbook
  This publication will definately help anyone that is struggling with how to apply ITIL Operations Services. It is definately geared towards a server based enviroment and not towards programming, midrange systems or mainframe operations. However, once you apply the ITIL ops to your server and desktop environments it can be easily adjusted to enhance all IT operations. It's a great way to get started. I recommend reading through it.

• Great handbook!
  This is a great book. I recommend everyone going towards ITIL or just improving IT to read it. It is a quick read, fun stories and anecdotes.

• Excellent whitepaper, weak book
  Visible Ops contains some good - though oft repeated - insight and information regarding ITIL and infrastructure support by consultants who have obviously spent some time in the trenches. Its premise is based on Gartner research stating that 80% of unplanned downtime is caused by people and process issues and 80% of the time spent in resolving downtime is unproductive and there are systems administration principles and activities that can mitigate. The problem with Visible Ops is that the volume of content... more info

• Great place to start
  'The Visible Ops Handbook' is a great resource that highlights why you may want to reorganize your IT operations. The book then provides some excellent ideas on how to get started. It is also a good source of details you can use to convince others that aligning your IT operations with a best practice solution is worth doing.

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