Implementing ITIL: Adapting Your IT Organization to the Coming Revolution in IT Service Management @ richardeward.com

Implementing ITIL: Adapting Your IT Organization to the Coming Revolution in IT Service Management
by Randy A. Steinberg
from Trafford Publishing

Customer Reviews:

• Avg. Customer Rating: 3.5 / 5.0

• An ITSM Program playbook - Not another guide to the ITIL processes.
  Implementing ITSM via new or modified practices? Start here as a shortcut to planning your ITSM program's activities. This is a great reference for those tasked with implementing the changes and projects required for successful ITSM implementations. It also includes some very useful guidelines for functional requirements of ITSM oriented tools that will assist with criteria selection for acquiring or integrating tools. Illustrates a customizable model for implementation including roles, responsibilities,... more info

• Guidance to Success
  This book has comprehensive information to help you put together a plan for your ITIL Implementation. There is information on roles, RACI breakdowns, ideas on governance, everything you need to think about to make your plan. It's making me look like a hero!

• Very helpful following ITIL training
  I found this book very helpful as an implementation guide following my ITIL training. The ITIL training I received did not provide any real guidance on how to actually implement the ITIL best practices and framework, and Mr Steinberg's book provided a very complete and well thought through practical implementation approach. It is very comprehensive, and I found myself picking and choosing the methods that could best be applied to different company cultures. I found the area on 'Visioning' very thought... more info

• Spelling is important, as is grammar
  This might be a decent book were it not for all the typos, spelling mistakes and grammatical errors. As I was quite surprised at the lousy quality of editing, I checked the publisher's web site to find that it is a self-publishing service. That explains a lot. Funny that none of the 'reviews' on the back of the book mention the author's inability to write English.

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