Servicing ITIL: A Handbook of IT Services for ITIL Managers and Practitioners @ richardeward.com

Servicing ITIL: A Handbook of IT Services for ITIL Managers and Practitioners
by Randy A. Steinberg
from Trafford Publishing

Customer Reviews:

• Avg. Customer Rating: 4.5 / 5.0

• Good template for building your first implementation of ITIL
  Very well structured foundation for developing the work breakdown structure you need to staff ITIL. Lays a good framework for designing processes to ensure all the bases are covered. I recommend this book as a good suppliment to ITIL adoptors who are laying the groundwork for their organizations.

• Delivers exactly what the cover says it will.
  I am an ITIL V2 Service Manager and ITIL V3 Expert with multiple practitioner certifications. I am also an ITIL assessor for an ITIL examination institute. I know Randy Steinberg and teach ITIL for some of the same customers he does. To be perfectly honest, at first I was somewhat skeptical of his idea that all IT organizations deliver essentially the same services. Having read this book, though, I understand now exactly where he is coming from. This book is an excellent starting point and guide to a very,... more info

• Awfull book. Read review first!
  I'am certified IPSR and IPRC, and i have some knowledge about IT governance and ITIL. I bought this book, hoping that this material could give me a broder view of ITIl and practical examples of ITIL implementations and real-life challenges. However this books its only a service catalog, with a dozens of example services and its descriptions. And thats it! If you're looking for real-life examples or simply ITIL methodology or proccess descriptions forget about it. Take another book.

• Fabulous
  Fantastic!!! This book is extremely well written and easy to enjoy - I read through 30 pages or so in no time. I shared the book with my team and my manager immediately turned around and ordered copies for my coworkers - nothing like buying a product that makes you look good to your boss. My team is implementing ITIL and we had some key questions about service definitions that we had been stuck on for months. This book answered all of those questions - better yet, it told us the process we should follow,... more info

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