Foundations of IT Service Management: based on ITIL (English version) @ richardeward.com

Foundations of IT Service Management: based on ITIL (English version)
from Van Haren Publishing

Customer Reviews:

• Avg. Customer Rating: 4.5 / 5.0

• Foundations of IT Service Management: based on ITIL
  It is a very good book for studying, for the ITIL v2 foundation exam. However for ITIL v3 foundation exam I would recommend "Passing Your ITIL Foundation Exam by OGC". I used both books (and some practice tests) to study for the v3 exam and passed.

• Good and not so good. . .
  The Good: I used this book as THE only major study source to pass the ITIL Foundations and indeed, it has the essentials to pass the exam -I passed with room to spare using only this *plus* a Transcender Practice exam (Oh yeah, and the ITIL chart that sells here for $11.) So, in one way of looking at it, there is a lot of helpful info here and it does the job to pass the exam. Also, it is the most affordable reference I could find.
  The Not So Good: EXTREMELY boring! (another comment below has more... more info

• It worked...
  Horribly boring, but at least it was short. And, I passed the "ITILF" (Foundation) test by using this book and the practice test from management-survival.
  Just don't expect to read this book for much more than 30 minutes before drifting off into the glassy eyed stare from being immersed in a bureaucratic dream of infinitely, interrelated, "Looks good on paper" processes. But, that just ITIL...

• Worthwhile ITIL overview
  We use this book with every online course we provide - it is excellent. Also Jan van Bon is highly recommended as chief editor - the insight he brings to the table breaths throughout the book.

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