Foundations of IT Service Management Based on ITIL® V3 (English version) @ richardeward.com

Foundations of IT Service Management Based on ITIL® V3 (English version)
by Inform-IT
from Van Haren Publishing

Customer Reviews:

• Avg. Customer Rating: 4.0 / 5.0

• Don't waist your money
  This is one of the worst written books I have ever read. The book is a tough read. Information is just thrown at you like verbal(allthough written) diarrea.

• Good to find an ITIL V3 publication I can share
  Most books of this type are pretty dry and hard to read. It's nice to see one written that I can share with my fellow IT and business execs and have some hope that they will actually get something out of it. I did find 1 or 2 editing errors in the book but otherwise found it very well written in common language. I plan to have my whole staff read sections of it in preparation for their foundations training & certification (which will be news to them).

• Five books or one ?
  ITIL v3 is defined in 5 new volumes, whereas the summary from Van Haren is squeezed into a single 320 page text.
  Of course, you are not going to get the level of detail that you'd have if you purchase all 5 books, but if you want someone to have picked out the "best bits" then consider getting this book.
  Perhaps the best attribute for the book is that it strips away a lot of the superfluous text that surround some of the new concepts. That in itself is a worthwhile reason to consider getting it. I... more info

• They've done it again!
  Jan van Bon/Ivo van Haren and their team have again delivered a great foundations book - a standard that deserves its place in every ITIL practitioner's library.
  Hats off!

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