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Crucial Conversations: Tools for Talking When Stakes are High
from McGraw-Hill
Customer Review:
I read this book as an assignment for a communication class. I thoroughly enjoyed this book as it was not only easy to read but, it provided valuable insight to what goes wrong during the communication process and how one can begin to steer the process back in a productive direction. After reading... more info
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Customer Rating:
4.5 / 5.0
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