Customer Review: Perhaps I was a little hard on this book because I am an experienced online instructor, but I was a bit disappointed in the content. The copyright is 2002, and that may be some of it as well with the ever changing technological world. I found the basic things were included but was hoping to gain... more info
Customer Review: This book was an amazing resource for me. After seeing what Collison, Haavind, Tinker, and Elbaum do with online moderation, I recognized dozens of great strategies to add to my facilitation arsenal. Highly recommend it!
