Customer Review: Health care industry is slowing gathering experience with tools already in use for some time in other settings. To get this going, one need some basic training and discipline to start. It is not fun, neither easy, but it is extremely necessary.
I agree with other reviewers who question the designation "workbook." Actually, what we have here is a book which suggests the work which each reader must complete -- individually and in collaboration with others -- with regard to the documentation, analysis, design, and management of business... more info
