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1. Human Sigma: Managing the Employee-Customer Encounter Human Sigma: Managing the Employee-Customer Encounter
from Gallup Press

Customer Review:
John H. Fleming and Jim Asplund make a convincing case for building quality into your employee-customer relationships. Their method parallels the way that Six Sigma emphasizes increasing quality by controlling defects in your manufacturing process. The authors - who generously explain a great deal... more info

Customer Rating:
4.5 / 5.0


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2. Manage Your Human Sigma (HBR OnPoint Enhanced Edition) Manage Your Human Sigma (HBR OnPoint Enhanced Edition)
from Harvard Business Review

Customer Review:
John H. Fleming is Chief Scientist for customer engagement, Curt Coffman is a Global Practice Leader, and James K. Harter is the Chief Scientist for employee engagement at the Gallup Organization. This article was published in a special issue of the Harvard Business Review in July-August 2005, which... more info

Customer Rating:
4.0 / 5.0


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