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Measuring ITIL: Measuring, Reporting and Modeling - the IT Service Management Metrics That Matter Most to IT Senior Executives
from Trafford Publishing
Customer Review:
I too agree with previous reviewers of this book. Unlike many ITIL books, you are quickly given Key Performance Indicators and Critical Success Factors that you and your team members can use and build on.
I found that the included ITSM Metrics Model spreadsheet tool to be of some use. I was... more info
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Customer Rating:
4.0 / 5.0
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