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1. Perfect Phrases for Performance Reviews : Hundreds of Ready-to-Use Phrases That Describe Your Employees Performance Perfect Phrases for Performance Reviews : Hundreds of Ready-to-Use Phrases That Describe Your Employees' Performance
from McGraw-Hill

Customer Review:
As a first time manager, I use this book all the time. Yes, the phrases are not perfect for every situation or every type of business, but they get you thinking in the right direction. I have added my own phrases to the book and re-written some of the included ones to better fit our business. Great... more info

Customer Rating:
3.0 / 5.0


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2. Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases) Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases)
from McGraw-Hill

Customer Review:
this is a great book to provide practical advice on how to handle specific situations. I am using this book to do a presentation for my staff.

Customer Rating:
3.5 / 5.0


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3. Perfect Phrases for Setting Performance Goals : Hundreds of Ready-to-Use Goals for Any Performance Plan or Review Perfect Phrases for Setting Performance Goals : Hundreds of Ready-to-Use Goals for Any Performance Plan or Review
from McGraw-Hill

Customer Review:
we bought this and 2 other related books to help my wife with her employee performance reviews. before i use to just help her out but since her team grew and our schedules were just to hectic, i didn't have time to help her out. so this and the two other related books helped a lot.

Customer Rating:
3.5 / 5.0


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4. The Manager s Guide to Performance Reviews The Manager's Guide to Performance Reviews
from McGraw-Hill

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5. Performance Management Performance Management
from McGraw-Hill

Customer Review:
When searching for a fair and sustainable performance management system this book brings all about the need mindset behind that system. As for my experience this is what many companies are waiting for. And also employees! They are key to make it happen and this book shows what parts of behavioural... more info

Customer Rating:
4.0 / 5.0


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